VIAD

Director of Operations

Location US-NJ-Clifton
Posted Date 1 month ago(1/15/2018 2:42 PM)
Job ID
2017-10306
# Positions
1
Category
Operations
Company
GES

Overview

WE BRING THE “WOW”!

ARE YOU READY TO BE A “WOW” MAKER?

GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

 

Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

 

The Director of Operations will plan and direct the activities of the Show-site Operations staff to manage and create efficiencies and profitability, while producing high quality service for GES Events. Participate in establishing and implementing Operations, City and GES Goals and Objectives.

Responsibilities

 

  • Supervises departmental employees in Operations, specifically show site Operations Managers.
  • Manages the warehouse and personnel
  • Produces personnel performance reviews
  • Implements training programs for staff
  • Responsible for hiring and recruiting
  • Resolve job related problems
  • Facilitates guidance and counseling; reviews personnel files to identify specific training needs.
  • Conducts regular Department Meetings.
  • Prepares schedule of show assignments for staff.
  • Drives initiatives for better planning and time-lines on shows.
  • Oversees Department budget.
  • Assist planning future year operation budget and overhead.
  • Participate in financial planning, analyze financial data, drive department’s responsibility in forecasting and re-forecasting
  • Ensure/monitor adherence to policies and procedures
  • Works with collection staff to ensure prompt resolution of disputed billings and payment per company policies and procedures
  • Supporters involvement at industry and related business events
  • Maintain working relationships with facilities, subcontractors and unions
  • Works closely with other department leaders to ensure teamwork
  • All other duties as assigned by General Manager

 

Qualifications

 

  • Bachelors Degree required, preferably in the area of Business, Management, Finance or Marketing
  • 5+ Years experience in related industry preferred (Exhibitor, Show Organizer, Vendor, or Contractor)
  • Solid P&L and operations experience with demonstrated success in managing costs well and improving bottom-line profitability in low margin environments.
  • Strong operations and General Management focus and a proven track record of successfully managing profit growth through building customer relationships
  • Experience managing, interpreting and negotiating union contracts and settling disputes
  • Lean Six Sigma preferred
  • Familiarity in managing operations inclusive of dispatch operations
  • Knowledge and experience with DOT and OSHA regulations
  • Experience with budgets and financials
  • Experience managing personnel of large departments who traditionally work independently and remotely
  • Visionary approach to management
  • Ability to drive initiatives
  • Financial acumen
  • Business acumen
  • Strong organizational skills, project management skills 

 

Work Environment

 

  • Overtime/Weekend work due to show schedules
  • Travel required
  • Both Office and show-site work

Benefits:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Tuition reimbursement program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more……

 

LI#123

HP123

 

 

 

 

 

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