Operations Supervisor - Electrical

Location US-IL-Hodgkins
Posted Date 3 weeks ago(03/01/2018 12:00 PM)
Job ID
# Positions




GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!


Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.


The Operations Supervisor will manage and coordinate the work flow, deliverables and scheduling of all Operations Coordinators – Electrical. Ensure that all required departmental procedures are carried out in accordance to policy and in an organized, timely and efficient manner.



  • Continuously analyze Electrical operations to identify opportunities for improvement to include the implementation of National initiatives.
  • Proactively drive the electrical information gathering process.
  • Oversees and implements all electrical pre-show administration, show site and post-show coordination activities.
  • Manage the day-to-day activities in the office and at show site; efforts include accurate staffing of show schedule, payroll management, safety standards, systems data entry, purchase order requisitions, collections, billing, auditing, credits, selling and up-selling all available services offered by GES.
  • Provide assistance and execution in all managed tasks in order to meet the required workload.
  • Ensure that all electrical work documentation and billing is fair and complete.
  • Primary contact for National Service-centerÔ for Chicago shows.
  • Recruit, hire and manage Electrical support staff.  Ensure that all staff are properly trained, performing to company standards and kept current on all procedural changes.
  • Monitor performance levels of direct reports and administer annual performance appraisals.
  • Ensure a professional demeanor and professional appearance is maintained by staff in accordance with GES guidelines.
  • Interact with National Service-centerÔ and all local departments to coordinate exhibitor and show organizer orders with all phases of production.
  • Interact directly with the Information Technology Department to resolve procedural problems and implementation of technology.
  • Coordinate with all departmental Managers and staff to develop pro-active solutions to increase efficiencies.
  • Attend and participate in all TEAM Meetings, Pre-Show, inter-departmental, etc.
  • Ensure that all shows are being tracked in accordance with the budgetary requirements.
  • Productivity management on a show by show basis through budgetary management of labor and overall cost on each show.
  • Manage accurate inventory of electrical services equipment, phones, and supplies.
  • Sign all timecards to ensure proper coding and hour allocation.
  • Provide in-house office support to Account Managers.
  • Must be flexible to travel, train, work nights and weekends to meet GES business requirements.
  • Perform other duties as assigned and deemed necessary of the position under the direction of the Senior Operations Manager.



  • College Degree Preferred or equivalent work experience
  • Client service experience required with at least three to five years in a managerial/supervisory capacity
  • Prior experience with electrical is strongly preferred
  • Familiarity with tradeshow and convention industry preferred
  • Possess excellent organizational, oral, and written communication skills, be a team player, and self-starter with an understanding of team goals.
  • Have corrective and conflict resolution experience
  • Ability to work with minimal direct supervision
  • Ability to effectively prioritize work to ensure a smooth operating department
  • Ability to manage several projects simultaneously and maintain a strong attention to  detail
  • Ability to manage under pressure of deadlines
  • Ability to lead and maintain confidentiality      
  • Proficient in use of MS Office programs, data entry software and computer use for business

Work Environment

Work Environment

  • Work performed is split between an office setting and a convention trade show floor.
  • Work may involve repetitive motion (i.e. constant keying, using fingers, or grasping of objects).
  • Work may be performed in a somewhat crowded or noisy area where there may be mild discomfort due to temperature, dust or other conditions. 
  • Work involves occasional exertion of physical effort (i.e. periods of standing, climbing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting)



Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Tuition reimbursement program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more……





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