VIAD

Field Support Technician I

Location US-CA-Cypress
Posted Date 1 week ago(2/9/2018 9:04 AM)
Job ID
2018-10442
# Positions
1
Category
Information Technology
Company
GES

Overview

 

WE BRING THE “WOW”!

 

ARE YOU READY TO BE A “WOW” MAKER?

 

GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

 

Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

 

The Field Support Technician I provides individual computing and network support, and manages day to day site computing operations. Support is performed independently within a team helpdesk ticketing environment. Support is done of, but not limited to, computer hardware, software, enterprise data communication systems, wireless devices, routers, switches, mobile telephones and hotspot equipment. The Field Support Technician I will be required to travel to remotely supported offices as needed to assist in IT projects such as computer lease returns, consolidation of office space, and phone system installations. Travel could be extensive, encompassing multiple trips to multiple cities per year. The field support technician supports a multifaceted computing environment comprised of GES facilities, remote systems, and show site venues.

Responsibilities

  • Performing installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment. 
  • Diagnosing and troubleshooting intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems.  
  • Serve as an intermediary between end users and third party vendors for hardware and software support issues
  • Documenting support procedure within a helpdesk ticketing environment.   
  • Avaya telephone and voicemail system management.
  • Recycling of electronic devices such as, computers, servers, printers, and associated devices.  
  • Creating security ID badges and assist with maintenance of the security system.
  • Performing installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment.
  • Diagnosing and troubleshooting intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems.
  • Serve as an intermediary between end users and third party vendors for hardware and software support issues
  • Documenting support procedure within a helpdesk ticketing environment.
  • Avaya telephone and voicemail system management.
  • Recycling of electronic devices such as, computers, servers, printers, and associated devices.  
  • Creating security ID badges and assist with maintenance of the security system.

Qualifications

  • Bachelor’s degree in MIS, computer science or related field, or equivalent of three-five years of experience in a technical support role, providing desktop and software support of an enterprise level infrastructure.
  • 3-5 years of PC and Mac based hardware experience
  • Working knowledge of Microsoft, Mac OSX, Android, and iOS operating systems
  • Working knowledge of server and network maintenance
  • Demonstrated experience repairing and maintaining computer equipment
  • Must be able to provide excellent customer service, including taking ownership of site-wide IT related issues.


Work Environment

  • Must be able to lift up to 75lbs
  • Out of town travel could be required based on the organizations need to support show site and office operations in other cities. 
  • Must be able to work on-call as needed on weeknights/weekends. 
  • Must be able to work holidays or as needed by management.

 

BENEFITS:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Tuition reimbursement program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more……

 

 

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