VIAD

Exhibitor Services Executive

Location US-MD-Halethorpe
Posted Date 4 days ago(2/13/2018 10:07 PM)
Job ID
2018-10463
# Positions
1
Category
Customer Service
Company
GES

Overview

 

WE BRING THE “WOW”!

ARE YOU READY TO BE A “WOW” MAKER?

GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

 

This position is responsible for assisting exhibitors at trade shows/conventions that are produced by GES.   This role requires strong customer service skills required to provide first class face-to-face service at show site. 

Responsibilities

  • Show site management of exhibitor base, customer care, billing, receivables.
  • Perform the customer care function, pre-show and at show-site, including handling exhibitor inquiries and service needs with appropriate follow through.
  • Proactive contact of exhibitors for pre-show information relating to orders and/or payment in addition to troubleshooting and resolving exhibitor issues.
  • Act as liaison between GES exhibitor base and all internal and external customers.
  • Active participation in pre-show planning process (to include JUMP).
  • Strong written and verbal communication skills required. 
  • Handle customer inquiries with appropriate and timely follow through.
  • Personal Customer Service with exhibitors.
  • Up selling when and where, appropriate.
  • Perform other duties as assigned by Exhibitor Service manager and supervisor.

 

 

Qualifications

  • High School Diploma
  • Trade show experience preferred
  • Strong written and verbal communication skills.
  • Problem solving skills. Solid computer experience, fluent in Microsoft office.
  • Strong organizational skills, ability to multi-task and work in a fast paced environment.
  • Strong interpersonal skills. Be a people person.
  • Ability to work independently and take direction well.
  • Must be able to walk long distances.
  • CORE/Oracle knowledge.
  • May require overtime during busy periods.
  • Work performed in an office setting- sitting at a computer and filing.
  • May be required to assume role of Exhibitor Services Coordinator as necessary.
  • Ability to work night and weekends.
  • Flexible work schedule.
  • Travel is required.

Work Environment

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Tuition reimbursement program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more……

 

 

HP123

 

#GLDR

 

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