VIAD

  • Services Manager - Electrical & Plumbing

    Location US-CA-Cypress
    Posted Date 2 months ago(04/04/2018 7:00 PM)
    Job ID
    2018-10557
    # Positions
    1
    Category
    Electrical
    Company
    GES
  • Overview

    WE BRING THE “WOW”!

    ARE YOU READY TO BE A “WOW” MAKER?

    GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

     

    Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

     

    The Customer (Electrical) Service Manager will oversee and coordinate the work flow, deliverables and scheduling of all GES Electrical Operations Coordinator and Sr. Operations Coordinators. Select and deploy an effective GES Electrical Support team that serves our customers. Ensure that all required departmental procedures are carried out in accordance to policy and in an organized, timely and efficient manner.

     

    Responsibilities

    • Oversees and implements all GES Electrical pre-show administration, show site and post-show activities
    • Manages all day-to-day GES Electrical support services staff in the office and at show site; efforts include scheduling in compliance with staffing model, collections, billing, auditing, selling and up-selling all available services offered by GES Exposition Services
    • Ensure that all GES Electrical work documentation and billing is fair and complete
    • Recruit, hire and manage GES Electrical support staff, including staff from temp agencies. Ensure that all staff are properly trained, performing to company standards and kept current on all procedural changes. Ensure accurate billing with the temp agencies against time cards and show allocations.
    • Monitor performance levels of staff
    • Coordinate with all departmental Managers and Supervisors to develop pro-active solutions to increase efficiencies.
    • Ensure that all shows are being tracked in accordance with the budgetary requirements.
    • Provide in-house office support to Account Managers with emphasis in exhibitor kit reviews
    • Must be flexible to travel, work nights and weekends to meet GES business requirements
    • Perform other duties as assigned and deemed necessary of the position under the direction of the Director of Electrical Services

    Qualifications

    • College Degree Preferred or equivalent work experience
    • Client service experience required
    • Three to five years in a managerial / supervisory capacity is required

    Work Environment

    • Work is performed in office most of the time.
    • Travel is required
    • There are times when the position will be required to assist at showsite.
    • Work may involve repetitive motion (i.e. constant keying, using fingers, or grasping of objects).
    • Work may be performed in a somewhat crowded or noisy area where there may be mild discomfort due to temperature, dust or other conditions.
    • Work involves occasional exertion of physical effort (i.e. periods of standing, climbing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting)

     

    Benefits:

    Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

    • Competitive salaries
    • 401K with company match
    • Healthcare/vision/dental insurance
    • Wellness benefits
    • Career development program
    • Tuition reimbursement program
    • Employee assistance program
    • Vacation time
    • Community involvement opportunities
    • Team activities

    And much more……

     

    HP123

    #LI-123

    EEO Information

    Equal Opportunity Employer, including vets and disability.

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