• Account Coordinator - Event Accommodations

    Location US-IL-Chicago
    Posted Date 3 weeks ago(03/30/2018 11:01 AM)
    Job ID
    # Positions
    Event Accommodations
  • Overview

    onPeak, a GES network company*,(  is the leading hotel booking solution for the events industry. For more than 30 years, onPeak has been the leading provider of accommodations in the ever-evolving events industry. Join a team that creates incredible experiences around the world, with offices in the United States, Canada, United Kingdom, Germany and the United Arab Emirates, Global Experience Specialist Inc. (GES)* creates exciting events and brand experiences around the world.


    Learn more about us and how we provide amazing employee experiences at: EI_IE568667.11,17.htm 


    We simplify the complex housing portion (AKA the hotel reservation part) of event planning, packing in a ton of service at a low cost for exhibitors and attendees while putting the minds of meeting organizers at ease and increasing their revenue for future events.


    Account Services is the department of onPeak that takes the lead servicing our client accounts. They’re a savvy, hands-on crew that leads account teams, determines our overall event housing strategy and manages hotel inventory within our Compass Reservation System®. The team is collaborative and motivated, fostering growth through smart strategy, great communication and high quality customer service.


    The Account Coordinator supports the administrative functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations!





    • Assist in executing the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue
    • Provide general support to our internal event teams to ensure exemplary service to our clients
    • Assist in the internal and external implementation of clients/events
    • Assist with the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System®
    • Manage/process client VIP hotel room requests
    • Assist with Event Recap Reports including the collecting and analyzing of post-show actual and audited consumed room nights
    • Assist in generating and distributing client correspondence
    • Complete departmental projects, tasks and other administrative duties as assigned


    • College Degree or commensurate experience
    • 1+ years of travel/hospitality industry experience preferred
    • Strong verbal and written communication skills
    • Excellent organization, prioritization and analytical skills
    • Team player with exceptional interpersonal and project management skills
    • Must be proactive, detail oriented and able to multi-task
    • Ability to easily grasp technical concepts to learn the Compass Reservation System®
    • Strong technical aptitude in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)

    Work Environment


    Our team members are our family, so we help our team members care for their families. The rewards of joining onPeak are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

    • Competitive salaries
    • 401K with company match
    • Performance Bonus
    • Healthcare/vision/dental insurance
    • Wellness benefits
    • Career development program
    • Tuition reimbursement program
    • Employee assistance program
    • Vacation time
    • Community involvement opportunities
    • Team activities
    • Charitable Gift Matching

    And much more……


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