VIAD

  • Exhibitor Services Supervisor

    Location US-IL-Hodgkins
    Posted Date 2 weeks ago(06/11/2018 5:11 PM)
    Job ID
    2018-10909
    # Positions
    1
    Category
    Hidden (8718)
    Company
    GES
  • Overview

    WE BRING THE “WOW”!

     

    ARE YOU READY TO BE A “WOW” MAKER?

     

    GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

     

    Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

     

    WOW! Exhibits.Exhibitions.Events

     

     

    GES is seeking an Exhibitor Services Supervisor.  The successful candidate for this role will lead the day to day supervision of exhibitor services personnel, tasks related to show preparation, identify and administer training on show processes, and work as showsite support as required.

     

    Responsibilities

    • Monitor and evaluate staffing levels as needed 
    • Coordinate staffing in house and at show site
    • Active participation in pre-show planning , JUMP meetings and development of service plans
    • Support and communication with all internal and external customers
    • Review and approve show site Servicenter scheduling of staff  
    • Monitor workflow at showsite making sure desks are running efficiently and effectively and all tasks are being completed in a timely manner
    • Ensure show site staff is operation in full compliance with GES processes and procedures
    • Assume escalation of any and all exhibitor issues as deemed necessary with appropriate resolution and follow through
    • Supervise collection efforts in coordination with company guidelines
    • Collect and reconcile cash at show site daily for return to office (when necessary)
    • Collaborate with GES National Servicenter on any service requests that require city attention
    • Assist with exhibitor survey follow up as required
    • Assist in coaching and development of staff
    • Assist in annual review process
    • Perform all other duties as assigned by Manager

    Qualifications

    • 3 years supervisory experience required
    • 3-5 years of industry experience preferred
    • College degree preferred
    • Strong organizational and communication skills
    • Must be detail oriented
    • Proficient in Microsoft Office software
    • Ability to travel required
    • Interpersonal Savvy 
    • Customer Focus                                                                                                                       
    • Encourages and Demonstrates Collaboration                 
    • Works independently and within a group
    • Ability to interact with all lines of business
    • Strong Written and verbal Communications
    • Ability to travel required
    • Office and Showsite Work required
    • Able to work evenings  and weekends
    • Able to lift maximum of 20 pounds

    Work Environment

    Benefits:

     

    Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
    •Competitive salaries
    •401K with company match
    •Healthcare/vision/dental insurance
    •Wellness benefits
    •Career development program
    •Tuition reimbursement program
    •Employee assistance program
    •Vacation time
    •Community involvement opportunities
    •Team activities

     

    And much more……

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