VIAD

  • Operations Coordinator, Electrical

    Location US-CA-Cypress
    Posted Date 2 weeks ago(08/03/2018 11:30 AM)
    Job ID
    2018-11042
    # Positions
    1
    Category
    Exhibitions/Events
    Company
    GES
  • Overview

    WE BRING THE “WOW”!

    ARE YOU READY TO BE A “WOW” MAKER?

     

    GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

     

    Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

     

    The Operations Coordinator provides customer service sales and support for trade show and convention exhibitors.  

    Responsibilities

    • Contact exhibitors to clarify electrical orders, update exhibitor order logs
    • Transfer electrical orders to blue prints
    • Process electrical orders and generate labor tickets for electrical labor, track on labor log
    • Review and audit electrical orders against order forms and floor plans ensuring their accuracy
    • Organize electrical orders to ensure correct dispatching at show site
    • Collect all outstanding exhibitor invoices for TSE only shows, and process show close reports
    • Manage all service center functions
    • Effectively dispatch electrical labor tickets to an assigned zoned area at show site
    • Ensure proper work documentation and electrical billing accuracy
    • Work with and maintain communication with exhibitors who are disputing their electrical billing and resolve their concerns
    • Proactively assist Ops Teams with any and all requirements for upcoming shows
    • Support other Operation Coordinators with any and all requirements for upcoming shows
    • Prioritize tasks and responsibilities to meet deadlines and to complete highest priorities first
    • Keep Managers and Team Members up-to-date on all issues and tasks
    • Assist order entry operation as necessary
    • Perform all duties with the utmost integrity avoiding any conflict of interest between Global Experience Specialists and any other entities

    Qualifications

    • Three to five years in a customer service environment preferred.
    • Two to three years of experience in the convention industry preferred
    • Flexibility to travel when needed between 10-20%
    • Must be proficient in MS Office program
    • Training in Oracle software is preferred (Not required)
    • Must be able to work in a fast-paced environment and meet deadlines with little supervision
    • Must have excellent communication skills, be a team player, problem solver, and self-starter with an understanding of team goals
    • Must be computer literate
    • Willingness to work a flexible schedule including evenings and weekends

    Work Environment

    • Work is performed in office conditions, involving sitting some of the time
    • Work may involve repetitive motion (i.e. constant keying, using fingers, or grasping of objects)
    • Work for long periods of time and be able to walk great distances on show floor

    Benefits:

    Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

    • Competitive salaries
    • 401K with company match
    • Healthcare/vision/dental insurance
    • Wellness benefits
    • Career development program
    • Tuition reimbursement program
    • Employee assistance program
    • Vacation time
    • Community involvement opportunities
    • Team activities

    And much more……

     

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