• Field Support Technician

    Location US-GA-Norcross | US-GA-Atlanta
    Posted Date 1 week ago(08/07/2018 12:31 PM)
    Job ID
    # Positions
    Information Technology
    On Services
  • Overview




    GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

    Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.


    Epic Events by GES:


    The Field Support Technician I provides individual computing and network support, and manages day to day site computing operations. Support is performed independently within a team helpdesk ticketing environment. Support is done of, but not limited to, computer hardware, software, enterprise data communication systems, wireless devices, routers, switches, mobile telephones and hotspot equipment. The Field Support Technician I will be required to travel to remotely supported offices as needed to assist in IT projects such as computer lease returns, consolidation of office space, and phone system installations. Travel could be extensive, encompassing multiple trips to multiple cities per year. The field support technician supports a multifaceted computing environment comprised of GES facilities, remote systems, and show site venues.


    • Perform installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment
    • Diagnose and troubleshoot intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems  
    • Serve as an intermediary between end users and third party vendors for hardware and software support issues
    • Document support procedure within a helpdesk ticketing environment  
    • Manage Avaya telephone and voicemail system
    • Recycle electronic devices such as, computers, servers, printers, and associated devices  
    • Create security ID badges and assist with maintenance of the security system
    • Build strong relationships with users, management, and third party vendors

    • Maintain neat and organized IT areas through all supported sites
    • Maintain an inventory of computer equipment, including showsite printers and network kits
    • Managing staging the showsite equipment in cities that request that assignment 


    • Bachelor’s degree in MIS, computer science or related field, or equivalent of three-five years of experience in a technical support role, providing desktop and software support of an enterprise level infrastructure
    • 3-5 years of PC and Mac based hardware experience
    • Working knowledge of Microsoft, Mac OSX, Android, and iOS operating systems
    • Working knowledge of server and network maintenance
    • Demonstrated experience repairing and maintaining computer equipment
    • Must be able to provide excellent customer service, including taking ownership of site-wide IT related issues
    • Must possess strong organizational skills and manage multiple tasks within a fast-paced environment to meet time and budgetary deadlines
    • Must be self-managed with the ability to take the initiative to improve upon existing processes, creating new ones and gaining approval

    Work Environment

    Special Considerations:


    • Must be able to lift to 75lbs
    • Out of town travel could be required based on the organization’s need to support show site and office operations in other cities.
    • Must be able to work on-call as needed on weeknights/weekends.
    • Must be able to work holidays or as needed by management.

    Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:


    • Competitive salaries
    • 401K with company match
    • Healthcare/vision/dental insurance
    • Wellness benefits
    • Career development program
    • Tuition reimbursement program
    • Employee assistance program
    • Vacation time
    • Community involvement opportunities
    • Team activities

    And much more……





    EEO Information

    Equal Opportunity Employer, including vets and disability.


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