VIAD

  • Internal Client Services Coordinator

    Location US-NV-Las Vegas
    Posted Date 2 weeks ago(10/30/2018 1:46 PM)
    Job ID
    2018-12239
    # Positions
    1
    Category
    Accounting/Finance
    Company
    GES
  • Overview

    WE BRING THE “WOW”!

     

    ARE YOU READY TO BE A “WOW” MAKER?

     

    GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

     

    Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

     

    Job Overview: 

     

    The Internal Client Services Coordinator position will provide direct support to our internal clients across the USA.

    Responsibilities

    • Provide customer service by receiving inbound calls and emails from internal clients at various city locations or from show site
    • Research, troubleshoot, and resolve variance discrepancies by working within the Oracle system or other
    • Ensure all controls are in place based on SOX compliance prior to processing a request
    • Maintain acceptable levels of call and processing standards while achieving best in class survey scores
    • Validate and document all call and adjustment requests 
    • Ensure approvals for all adjustment, credit, or refund requests based on company guidelines
    • Process validated adjustments into the Oracle AR application
    • Ensure client accounts are updated correctly
    • Data entry in excel and maintain department database records
    • Stay current on best practices, policies, and procedures and servicing that may impact results
    • Scan, index, file, and retrieve files, while verifying information from sales and customers
    • Participate in corporate initiatives and IT projects by providing solutions, ideas, testing, and other functions as needed
    • Adhere to key processes as it relates to SOX compliance
    • Perform additional duties as assigned

    Qualifications

    • Some college coursework preferred (Accounting, Finance, or Business Administration)
    • Continued education in AR and credit card industry services and trends
    • Minimum 3 Years PC Skills required with MS-Office including intermediate to advanced level proficiency in Excel, Word, and Outlook Email.
    • 2+ years combined experience required in: customer service, credit card servicing
    • Oracle Application experience highly preferred
    • Excellent interpersonal, communication, and writing skills in a professional setting
    • Strong computer and organizational skills
    • High proficiency in multitasking and keeping to tight timelines
    • Ability to work both independently and in a team environment

    Work Environment

    Benefits:    

    Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

    • Competitive salaries
    • 401K with company match
    • Healthcare/vision/dental insurance
    • Wellness benefits
    • Career development program
    • Tuition reimbursement program
    • Employee assistance program
    • Vacation time
    • Community involvement opportunities
    • Team activities

    And much more……

     

     

    #GLDR

    MP123

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