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Exhibitor Showsite Coordinator

Exhibitor Showsite Coordinator

Job ID 
2017-9147
# Positions 
1
Location 
US-AZ-Phoenix
Posted Date 
10/6/2017
Category 
Customer Service
Company 
GES

More information about this job

Overview

This position is responsible for assisting exhibitors at trade shows/conventions produced by GES and also Competitor Shows in an Electrical capacity only.  ESC’s are responsible for all customer service support functions, such as completing orders, answering questions, handling invoices as well as other administrative and customer service functions.  Strong customer service skills required to provide first class face to face service at show site.  Strong written and verbal communication skills required.  Handle customer inquiries with appropriate and timely follow through. 

Responsibilities

  • Provides customer service support for all exhibitor clients.
  • Resolves issues both internally and externally with exhibitors.
  • Acts as a liaison between exhibitor and servicenters at show site.
  • Assists in the area of order entry, invoicing, problem solving at show site.
  • Assist in auditing price tables and exhibitor kits as necessary.

Qualifications

  • High School diploma or GED equivalent.
  • Strong customer service experience (retail, hospitality, etc).
  • Convention/tradeshow services experience a plus.
  • Strong organization, problem solving skills.
  • Attention to detail.
  • Word processing/data entry proficiency.
  • Strong written and verbal communication skills.
  • 1+ years data entry 45 key strokes per minute, 10-key preferred.
  • Bi-lingual a plus.

Work Environment

  • May require overtime during busy periods.
  • Work performed in an office setting- sitting at a computer and filing.
  • Ability to work nights and weekends is required.
  • Flexible work schedule work hours, shifts or days worked will vary due to show schedules.
  • Travel is required to work in other GES facilities throughout the US as needed.
  • 15% Work may involve repetitive motion (i.e. constant keying, using fingers, or grasping of objects). 60% work is performed in a somewhat crowded or noisy area where there may be mild discomfort due to temperature, dust or other conditions.
  • 10% Work involves occasional exertion of physical effort (i.e., periods of standing, climbing stooping, kneeling, crouching, reaching, pushing, pulling, lifting).