VIAD

Exhibitor Services (Customer Service) Executive

Location US-IL-Hodgkins
Posted Date 4 weeks ago(1/22/2018 12:01 PM)
Job ID
2017-9155
# Positions
1
Category
Customer Service
Company
GES

Overview

WE BRING THE “WOW”!

 

ARE YOU READY TO BE A “WOW” MAKER?

 

GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world – think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement – and every detail in between – we bring brands to life!

 

Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

 

This position is responsible for assisting exhibitors at trade shows/conventions produced by GES.   Strong customer service skills required to provide first class face to face service at show site.  Strong written and verbal communication skills required.  Handle customer inquiries with appropriate and timely follow through. 

Responsibilities

  • Personal Customer Service with exhibitors.
  • Up selling when and where appropriate.
  • Show site management of exhibitor base, customer care, billing, receivables.
  • Perform the customer care function, pre-show and at show-site, including handling exhibitor inquiries and service needs with appropriate follow through.
  • Act as liaison between GES exhibitor base and all internal and external customers.
  • Proactive contact of exhibitors for pre-show information relating to orders and/or payment. Troubleshoot and resolve exhibitor issues.
  • Active participation in pre-show planning process (to include JUMP).
  • Perform other duties as assigned by Exhibitor Service manager and supervisor.

Qualifications

  • Strong written and verbal communication skills.
  • Problem solving skills. Solid computer experience, fluent in Microsoft office.
  • Strong organizational skills.
  • Strong interpersonal skills. Be a people person.
  • Ability to multitask.
  • Ability to work independently.
  • Must be able to walk long distances.
  • Takes direction well.
  • CORE/Oracle knowledge.

Work Environment

  • May require overtime during busy periods.
  • Work performed in an office setting- sitting at a computer and filing.
  • May be required to assume role of Exhibitor Services Coordinator as necessary.
  • Ability to work night and weekends.
  • Flexible work schedule.
  • Travel is required.

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