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Account Manager - Event Accommodations

Account Manager - Event Accommodations

Job ID 
2017-9228
# Positions 
1
Location 
US-IL-Chicago
Posted Date 
11/1/2017
Category 
Event Accommodations
Company 
onPeak|GES

More information about this job

Overview

onPeak, a GES network company*,( https://www.onpeak.com/)  is the leading hotel booking solution for the events industry. For more than 30 years, onPeak has been the leading provider of accommodations in the ever-evolving events industry. Join a team that creates incredible experiences around the world, with offices in the United States, Canada, United Kingdom, Germany and the United Arab Emirates, Global Experience Specialist Inc. (GES)* creates exciting events and brand experiences around the world.

 

We simplify the complex housing portion (AKA the hotel reservation part) of event planning, packing in a ton of service at a low cost for exhibitors and attendees while putting the minds of meeting organizers at ease and increasing their revenue for future events.

 

Account Services is the department of onPeak that takes the lead servicing our client accounts. They’re a savvy, hands-on crew that leads account teams, determines our overall event housing strategy and manages hotel inventory within our Compass Reservation System®. The team is collaborative and motivated, fostering growth through smart strategy, great communication and high quality customer service.

Responsibilities

The onPeak Account Executive is focused on total account management.  Concentrating on client interaction, service, room block growth and internal communication, the Account Executive is a proactive, energetic and customer-focused leader with a strong background in the hotel, meetings and events industry. The Account Executive leads by determining effective strategies and tactics to service our clients and their customers while driving hotel room pick-up.

 

  • Serve as main client touch point to lead communication and overall deliverables; consult/advise clients in effective housing management and nurture the overall relationship
  • Lead implementation of client events, both internally and externally; determine client needs, communicate onPeak’s needs and requirements, and promote onPeak services/products to clients
  • Build event and Actively manage and maximize hotel room blocks within onPeak’s Compass Reservation System
  • Conduct Quality Assurance process of reservations web site prior to go-live
  • Analyze performance of event’s hotel block pick-up and registration numbers against history and event budget; devise creative ways to increase overall hotel pick-up and revenue
  • Develop project management timelines, ensuring dates and deliverables are met
  • Collaborate with onPeak’s internal departments to execute processes, identifying opportunities to innovate and improve our execution of event housing for clients
  • Consult client on use of concessions and comps; process reservations of VIPs and client staff
  • Create event revenue projections, budgets and periodic re-forecasting
  • Travel on-site to events as needed to interact with client; manage on-site service plan and assist with operations (customer/exhibitor relations, promotion of bookings for future events, reporting,)
  • Analyze performance of event’s hotel block pick-up and registration numbers against history and event budget; devise creative ways to increase overall pick-up and revenue
  • Collect and analyze final room block pick-up numbers both on-site and post-event to ensure accurate and timely billing for accounting
  • Prepare and schedule post-event recap for client
  • Participate in Exhibitor Advisory Meetings, Hotel Pre-con Meetings and Exhibit Sales Staff training, as needed

Qualifications

  • College degree or equivalent experience and 3+ years’ experience in the events or hospitality industry
  • Exceptional relationship management skills
  • Proactive and self-motivated with a positive attitude
  • Must be extremely detail oriented and able to multi-task.
  • Ability to easily grasp technical concepts to learn the Compass Reservation System and project management systems
  • Strong technical aptitude in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)
  • Ability to make thorough decisions in a fast paced environment
  • Ability to produce creative solutions and high quality work
  • Proactive crisis management and resolution skills
  • Strong verbal and written communication skills
  • Team player with exceptional interpersonal and project management skills
  • Excellent organization, prioritization and analytical skills
  • Strong presentation abilities and experience
  • Ability to travel +/- 25%

Work Environment

Benefits: 

 

Our team members are our family, so we help our team members care for their families. The rewards of joining onPeak are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Performance Bonus
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Tuition reimbursement program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities
  • Charitable Gift Matching

And much more……

 

Learn more about us and how we provide amazing employee experiences at:  https://www.glassdoor.com/Overview/Working-at-onPeak- EI_IE568667.11,17.htm